Help!

[Tom_nerd]

I just got a 3d printer for Christmas and set it up as the instructions asked but when I went to remove the print it was incredibly hard. I eventually managed it after a few minutes of shouting. but when I did the first layer had remained stuck to the print bed. I have 2 questions:

1. what did I do wrong for this to happen

2. what can I do to get the first layer off the print bed.

Link to picture of print bed: Page Not Found



thanks in advance,
Tom. :-)